How dare I NOT be offended!

One late evening of the American Civil War, President Lincoln visited the home of General McClellan, head of the Army of the Potomac, to discuss vital strategy. The General was out, so he waited for his return. After an hour McClellan arrived and was told that his important guest was waiting. Without a word, he Read More

Leading and defining organizational culture and why it matters

How would you describe the overall atmosphere in your office? Are your public statements verified or disproved by your employees’ behaviors? What kinds of perceptions are revealed in their candid comments? Do your people feel appreciated—or depreciated? How does their collective demeanor affect the quality of their work and the comprehensive customer experience? Like water Read More

What do you truly value?

From the annals of Aesop’s fables comes a lesson from stag on what’s truly valuable. Reflecting on his image in a pool of water, a great stag admired the strength, size and shape of his comely antlers. But of his trifling feet of small split hooves, he pitied himself. A lion appeared and the stag Read More

The meaning of the Boy Scout Law

February is national Boy Scout Month. As an Eagle Scout, and the proud father of three Eagle Scouts, I can declare that Scouting, for very many reasons, has made a remarkable impact in each of our lives. Despite being maligned in recent years for one of its more unfavorable stands, the Boy Scouts of America Read More

Respect—it’s everywhere you want to be

It isn’t image. It’s not the money. And it isn’t power, prestige or even political capital: What drives both progress and profits inside every organization is a simple thing called respect. Universally recognized and traded (“It’s everywhere you want to be!”), respect is the currency of people on the move, who know and work its Read More

Groan-ups

I began my professional career on my twenty-third birthday, and suddenly people began referring to me as Mister Herd. I had so recently been merely a college student that being addressed as a grownup was like being promoted, even though I started at the very bottom. I liked it. And I was so thrilled about Read More

Ascending the levels of leadership

The neighborhood playground where I grew up contained a popular multilevel merry-go-round. Mounted above its rotating platform were two higher levels of successively smaller diameter. The wildest ride was always found on the crowded, lowest level where centrifugal force could fling you out on the grass where your head could continue to spin. Climbing to Read More